Return & refund Policy
Returns & Refund Policy
At Serain, we want you to shop with confidence.
30-Day Returns
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Items must be returned in their original condition, including all accessories and original packaging.
Refunds
Once your return has been received and inspected, we'll notify you regarding the status of your refund. Approved refunds will be issued to your original payment method.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos so we can resolve the issue as quickly as possible.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Contact
For return requests, please email: